Refund & Cancellation Policy

1. Digital Product

ON MARS territories are digital products.

2. Before Payment

Customers can review the selected territory, price and purchase information before completing payment.

3. Successful Purchase

After successful payment verification, the selected territory may be assigned to the business profile provided during checkout.

4. Cancellation

Because territories are limited digital inventory, cancellation requests after successful allocation may not always be accepted.

Customers should contact support as soon as possible if they need to request cancellation:

Email: [INSERT REAL SUPPORT EMAIL]

Each request will be reviewed according to the circumstances and applicable law.

5. Failed Payments

If a payment fails but money has been debited, customers should contact support with their transaction details.

If the transaction is not successfully captured by ON MARS, the payment will be handled according to the payment provider’s reversal process.

6. Duplicate Payments

If a customer is charged more than once for the same order, they should contact support. After verification, confirmed duplicate payments will be refunded.

7. Territory Unavailability

If payment succeeds but the selected territory cannot be allocated because it became unavailable, ON MARS may cancel the order and issue a refund.

8. Refund Processing

Approved refunds will normally be initiated through the original payment method where applicable. The time required for the refund to appear may depend on the payment provider or banking institution.